FREQUENTLY ASKED QUESTIONS
Q: How long does the roasting process usually take?
A: Roasting times will vary depending on a number of factors such as your desired roast, and the amount of coffee being roasted at one time. For example, a 2lbs roast could take approximately 30 minutes.
Q: A heat gun?! How dangerous is this thing?
A: About as dangerous as baking a holiday pie. Always remember to let your Joe Roaster cool off completely before handling. Make sure your roasting area has proper air flow, is free of clutter, and on a sturdy surface.
Q: How long does shipping usually take?
A: Yes! Of course. Head on over to your member profile to customize your next monthly care package! Otherwise, we'll surprise you with some of our favorite beans this month.
Q: There is an issue with my order. Where can I contact someone for help?
A: All questions can be answered through our chat service in the bottom right of your screen. We respond to all inquiries in a timely manner, but in some cases we may take up to 24 hours to respond. If you'd rather us email you regarding your matter, fill out the form below and we will contact you as soon as possible.